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How to get help: AI Assistant, support chat and this help center

September 15, 2026
How to get help: AI Assistant, support chat and this help center

TeleportHQ offers several ways to get help. For a quick answer while you work, ask the AI Assistant in the editor; it searches this help center for you. To read guides yourself, open the Help Center or the Video Tutorials; in the editor, both are in Project Menu → Help. To talk to a person, click Support in the editor's bottom toolbar to chat with the TeleportHQ team.

Ask the AI Assistant

The TeleportHQ AI Assistant can answer "how do I…" questions from this help center, with a link to the article it used.

  1. Open a project in the TeleportHQ editor.

  2. Above the top right of the canvas, click AI Assistant.

    The AI Assistant button above the top right of the TeleportHQ canvas, highlighted
  3. Type your question, for example How do I connect my own domain?, and press Enter.
  4. Read the answer. It includes a link to the help center article.

The AI Assistant can also make the change for you, for example Add a contact form to the homepage. Each message uses AI tokens. See How to ask the AI Assistant how to do something.

Search the TeleportHQ help center

The TeleportHQ help center is at help.teleporthq.io. You can open it from the app:

  • On the dashboard: in the left sidebar, expand RESOURCES and click Help Center.
  • In the editor: open the Project Menu (the TeleportHQ logo at the top left), point to Help, then click Help Center.
The open TeleportHQ Project Menu with the Help item highlighted

If you're new, start with What is TeleportHQ? and the TeleportHQ glossary.

Watch video tutorials

The TeleportHQ Video Tutorials panel has short videos about building your first website, text, images and publishing.

  • In the editor: open the Project Menu, point to Help, then click Video Tutorials. The panel opens in the left sidebar.
  • Also in the editor: click the Project settings cog at the bottom of the left sidebar. At the bottom of the Project settings panel, click the Video tutorials icon.
  • On the dashboard: in RESOURCES, click Video Tutorials.
The bottom of the TeleportHQ Project settings panel, with its link icons and the Video tutorials icon highlighted

Chat with TeleportHQ support

To chat with the TeleportHQ support team:

  1. Open a project in the TeleportHQ editor.

  2. In the floating toolbar at the bottom of the screen, click Support. The chat window opens.

    The Support button at the right end of the TeleportHQ editor's bottom toolbar, highlighted
  3. Type your message. Say which project you mean and what you expected to happen.

To close the chat, click Support again. The TeleportHQ team usually replies within 1 to 4 business hours.

If one of your workspaces is on a paid plan, the dashboard also shows a chat bubble in the corner of the screen. Workspaces on the free trial reach support from the editor's Support button.

If support needs to look at your project, see How to share your project with TeleportHQ support.

Ask the TeleportHQ community

TeleportHQ has a Discord community where users share tips and ask questions. Open it from RESOURCES → Discord on the dashboard, or from Project Menu → Help → Discord in the editor. The Discord icon at the bottom of the Project settings panel opens it too.

Good to know

  • Email. Write to hello@teleporthq.io from the email address of your TeleportHQ account. The team usually replies within 1 to 4 business hours.
  • Bug reports. When you contact support about a problem, include the project name, what you clicked, and the exact message you saw. A screenshot helps.
  • Release notes. To see what's new, open Project Menu → Help → Release Notes in the editor.
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Related Articles

How to ask the AI Assistant how to do something

Ask the TeleportHQ AI Assistant a how-to question in the editor chat, for example "How do I connect a custom domain?", and it searches the TeleportHQ help center and answers with the address of the article it used.

How to share your project with TeleportHQ support

To let TeleportHQ support look at a problem in your project, first tell support about it in the chat or at hello@teleporthq.io, then in the editor click Share, add support@teleporthq.io with the Designer role and click Send invite; this never adds a paid seat, and you can remove support when the issue is solved.

A tour of the TeleportHQ editor

The TeleportHQ editor has a header with the Project Menu, Share, Code and Publish, a left sidebar of panels such as Elements, Pages, Plugins and Growth with the Project settings cog at the bottom, a canvas in the middle, a right panel that shows the Design Language or the selected element's styles, and a floating toolbar at the bottom with Preview, Backups and Support.

What is TeleportHQ?

TeleportHQ is a browser-based platform for building, publishing and growing websites, web apps, online stores and booking sites without writing code, using AI generation, a visual editor and a built-in AI Assistant.

TeleportHQ glossary: words you'll see in the app

A plain-language glossary of the terms used in TeleportHQ, such as workspace, project, page, component, element, section, data source, workflow, web app, Web App slot, Plugins, Growth, AI tokens, breakpoint, CSS class, Design Language, deployment, custom domain, staging and trial, each with a link to the article that explains it.