How to share your project with TeleportHQ support

To let the TeleportHQ support team look inside your project, invite support@teleporthq.io to it: in the editor, click Share, type support@teleporthq.io in Add email, keep the Designer role and click Send invite. Tell support about the problem first, in the support chat or by email to hello@teleporthq.io, so they know which project to open. Adding support never uses a paid editor seat, and you can remove support at any time.

Before you start#

• Contact support first. Describe the problem and name the project. Click Support in the editor's bottom toolbar to open the support chat, or write to hello@teleporthq.io from your account's email address. See How to get help.
• support@teleporthq.io is only for inviting. It's the address you add to a project so support can look at it. Don't write to it: send your messages to hello@teleporthq.io or use the chat.
• Only share when support asks for it, or when the problem can't be explained with screenshots.
• You need to be the workspace Owner or an Admin to invite anyone. If you can't, ask your workspace Owner.

Steps#

1. Open the project in the TeleportHQ editor.
2. At the top right, click Share. The Collaborators window opens.
3. In Add email, type support@teleporthq.io.
4. In the role list next to it, keep Designer (the role the list starts on).

5. Click Send invite.
6. In the support chat or your email, tell the team that you've shared the project, and include the project's name.

Check that it worked#

support@teleporthq.io appears under Project collaborators in the Collaborators window, with the Designer role. No Add an editor seat window opens.

Remove support when you're done#

1. In the TeleportHQ editor, click Share.
2. Under Project collaborators, open the role list next to support@teleporthq.io.
3. Click Remove.

Troubleshooting#

"Your current role does not have enough permissions to share this project" Only the workspace Owner or an Admin can invite people. Ask them to add support.

"The provided email is already listed as a collaborator" Support already has access to this project.

The top bar shows View only instead of Share, or the invitation fails with "This workspace has no active plan, so it cannot invite new members. You can still remove members or set them to a viewing role; choose a plan to invite again." The workspace's trial or subscription has ended, and nobody can be added to it. Tell support in the chat or at hello@teleporthq.io. They can advise you on other ways to show them the problem.

Good to know#

• Why Designer? The Designer role sees every page and component, which support usually needs to find the problem. It's the full editing access the old Editor access level gave. Today's Editor role only sees the pages you give it and can't change components.
• Support doesn't use a seat. support@teleporthq.io is never counted as a paid editor and doesn't count toward your plan's editor limit.
• Workspace-wide access. If the problem spans several projects, you can invite support@teleporthq.io to the whole workspace instead. See How to invite people to your workspace.