How to see and export form submissions

In TeleportHQ, form submissions are in the editor's Growth tab: click Growth in the left sidebar, then Form submissions under Forms, and pick the form in the Your forms list. You see one row per submission with the date and every field. Click Download submissions to export them as a CSV file you can open in Excel or Google Sheets, or open a row to read it, correct it or download it as a PDF.

Before you start#

• Your form must store submissions in TeleportHQ. Forms that hand their submissions to a workflow, forms whose Form Submissions switch is off, and the sign-in and checkout forms of the user accounts and store features aren't listed.
• You need permission to edit the project.

Steps#

View submissions#

1. In the TeleportHQ editor's left sidebar, click Growth (the last button, under Live).
2. Under Forms, click Form submissions. Ctrl+5 (Cmd+5 on a Mac) opens it in one go. The Forms area opens over the canvas.
3. Under Your forms, click the form, for example Homepage Form ("Homepage · 12 submissions"). With several forms, type in Search forms... to find one by its name or its page's name. The first form is picked when the area opens.

4. Beside the list, the form's title line reads, for example, "On Homepage · 3 fields · 12 submissions". Its submissions are listed below it. Use the toolbar above them:

   

   1. The tabs Submissions, Spam and Trash, each with its count.
   2. Download submissions (the download icon), next to Refresh submissions.
   3. Toggle column filter (the filter icon). Next to it, the stars icon opens AI Analysis.
   4. Search submissions...: type to find an entry, for example a customer's email.
5. Click Submitted At to sort by date.
6. Click a row to open Submission Details. You can correct a value there, for example a typo in a phone number.

The same submissions are also in the form's Manage Form window, on its Submissions tab: select the form on the canvas and click Manage in the right panel.

Export submissions to CSV#

1. Above the form's submissions, click Download submissions in the toolbar.
2. A message says "Download started for (file name). Check your Downloads folder if it doesn't start automatically."
3. Open the CSV file in Excel, Numbers or Google Sheets.

The CSV file follows what the tab shows: the tab you're on (Submissions, Spam or Trash), your search, and the columns you kept. To export only some rows, tick their boxes and click Export.

Download one submission as PDF#

1. Open the row's menu and click Download PDF, or open the row and click Download PDF in Submission Details.
2. If your browser blocks the download, the PDF opens in a new tab: "PDF opened in new tab. Use your browser's download button to save it."

Choose and order columns#

1. Click Toggle column filter. The Columns list opens, with Submitted At and one entry per field.
2. Hide the columns you don't need, and use Move up and Move down to reorder them.

Column titles come from each field's name. See How to set up form fields (placeholders, required, types).

Clean up: spam and trash#

Tick rows with their checkboxes, then use the buttons that appear at the top:

• On Submissions: Report as spam or Move to trash.
• On Spam: Mark as not spam or Delete permanently.
• On Trash: Restore or Delete permanently.

Each row's menu has the same actions for one submission: Mark as Spam, Move to Trash, Mark as Not Spam, Restore and Delete Permanently. Delete Permanently asks you to confirm first.

Check that it worked#

• The CSV file is in your Downloads folder, with one row per submission.
• Submissions you moved show up under Spam or Trash, with their counts in the tab names.

Troubleshooting#

"No submissions yet" Nobody has submitted this form on your published site yet ("Submissions will appear here once users submit the form"). Submit a test entry on the live site. If it still doesn't appear, see Why is my form not working?

"N submissions not shown due to limit." Your workspace reached its monthly submission limit. The extra submissions are still saved, but they're hidden while you're over the limit. Click Increase Submissions. See How many forms and submissions can I have?

"A new submission has been added. Refresh the list to see it." Someone submitted while you had the submissions open. Click Refresh submissions.

"Failed to download submissions. Please try again." The export didn't start. Try again in a moment.

Download submissions is greyed out Every column is hidden. Open Toggle column filter and show at least one.

Good to know#

• Delete Permanently can't be undone.
• Submissions include the visitor's approximate country and city, based on their IP address.
• To find patterns, such as your busiest days, use AI Analysis on the same tab. See How to analyze form submissions with AI.
• Deleting a form deletes its submissions from view. You delete a form from the canvas, or with the bin icon (Delete form) beside its title in Growth → Forms. TeleportHQ first asks in a Delete Form window: "Deleting this element will remove the form and its submissions will no longer be available. Are you sure you want to continue?" After Delete Form, the form and its submissions disappear from Growth → Forms, and the form on your live site stops accepting entries. Download the submissions first if you want to keep them.
• Settings beside the form's title opens its Manage Form window on the Settings tab: messages, notifications, spam protection and limits. Show on page opens the form's page on the canvas, with the form selected in Pages, Components & Tree View. For about 10 seconds, a Back to Forms button above the canvas takes you back to the form in Growth → Forms. It stays while your pointer is on it. See How to choose what happens after someone submits a form.