I can't sign in: what should I do?
If you can't sign in to TeleportHQ, first try the same sign-in method you used when you created the account: Sign in with Google, Sign in with GitHub, Sign in with Microsoft, or your email and password. If you use a password and forgot it, reset it from the forget your password link on the password screen. The sections below match each message you might see to its fix.
Wrong method or wrong address
"No user account associated with this email" There's no TeleportHQ account with that email address.
- Check the address for typos.
- If you have more than one email address, try the others.
- If you signed up with Google, GitHub or Microsoft, click that button instead of typing your email.
- If you've never signed up, create an account. See How to create a TeleportHQ account.
I signed up with Google (or GitHub, or Microsoft) but typed my email and password TeleportHQ still shows the password screen, because your email has an account, but that account has no password. Typing one ends in "Password is incorrect" or "An unexpected error occurred, please try again later". Go back to the sign-in page and click the button for the method you used.
"An account already exists with this email.", "This email is already connected to a Google account. Sign in with Google" or "This email is already connected to a GitHub account. Sign in with GitHub" (on the sign-up page) You already have an account. Go to play.teleporthq.io/signin and sign in with the method the message names, or with your password.
"It seems that you already have an account associated with this email. In order to continue we need the credentials of your existing account." You clicked a Google, GitHub or Microsoft button, but your account uses a different method with the same email. Type the password of your existing account and click Sign in, or click the button for your existing method. TeleportHQ links the two methods, so next time either one works. See How to add or remove Google, GitHub or Microsoft sign-in.
"You must use microsoft.com to sign in with your account." or "Please use the Microsoft button to sign in." Your organization's email domain can only sign in with Microsoft. Click Sign in with Microsoft. After the first message, TeleportHQ opens the Microsoft sign-in window for you.
Password problems
"Password is incorrect" Type the password again, checking Caps Lock. If you don't remember it, click forget your password under the password field and reset it. See How to reset or change your password.
"Too many unsuccessful sign in attempts. Please try again later" Sign-in is paused after several wrong tries. Wait a few minutes, or reset your password in the meantime.
Email confirmation
TeleportHQ keeps showing "Just one more thing" Your email address isn't confirmed yet.
- Open the confirmation email from TeleportHQ and click its link. Check your spam folder.
- To get a new email, on the Just one more thing page click click here to resend it. The message "The email was sent" appears.
If you click the resend link too often, TeleportHQ says "Too many unsuccessful sign in attempts. Please try again later". The wording is about resending, not your password: wait a few minutes, then resend.
"Oops, the link is invalid" The confirmation link expired or was already used. Click here on that page to get a new one. If nothing happens, sign in again first: the page can only resend while you're signed in.
I keep ending up on the sign-up page instead This happens when your email isn't confirmed yet and you open the dashboard. Sign in again with your email and password. TeleportHQ then shows Just one more thing, where you can resend the confirmation email.
Google, GitHub and Microsoft buttons
"You must allow popups." Your browser blocked the sign-in window. Allow pop-ups for play.teleporthq.io, then click the button again.
"We could not retrieve the credentials. Please try again." or "An unknown error occurred, please try again" Close any open sign-in windows and try again. If it keeps happening, try another browser, or a private window with extensions turned off.
"We could not link the account. Please try again." Linking your sign-in methods failed. Sign in with your original method first, then try again.
"This email is already in use." Another TeleportHQ account already uses the email of the Google, GitHub or Microsoft account you picked. Sign in with that account's original method.
Other messages
"An unexpected error occurred, please try again later" Wait a minute and try again. If it keeps happening, write to hello@teleporthq.io.
I signed in, but I can't see a project someone shared with me Make sure you signed in with the exact email address that was invited. See I was invited to TeleportHQ: how do I get access?
Good to know
- TeleportHQ has no "remember me" option.
- Use a Chromium-based browser such as Google Chrome, Microsoft Edge, Brave or Opera for the best experience. See Which browsers and devices does TeleportHQ work on?