Where do I find my invoices?

TeleportHQ sends your invoices by email. After every payment (a subscription renewal, extra editor seats, an add-on or an AI token pack) you get an email with the invoice attached as a PDF. The app has no list of past invoices, but the workspace owner can get a fresh copy of the latest invoice from this month in Workspace Settings → Billing with Regenerate invoice.

Before you start#

• Know which inbox to check. Invoices for your plan, its renewals and editor seats go to the email address of the TeleportHQ account that pays for the workspace. Invoices for things paid on Stripe's checkout page (AI token packs, and add-ons bought there) go to the email you typed on that page. Check your spam or promotions folder too.
• Want your company name or VAT number on it? Update Billing Settings first. See How to add your company name and VAT number to invoices.

How to get a new copy of this month's invoice#

1. In the left sidebar of the dashboard, point at your workspace under WORKSPACES and click the ⋯ at the end of its row.
2. Click Billing.
3. Find the Last Invoice section: "Regenerate your last invoice after updating the billing settings".
4. Click Regenerate invoice.

Check that it worked#

A message says "The invoice has been sent to your e-mail address." The PDF arrives by email, with your current billing details.

Troubleshooting#

Regenerate invoice is greyed out: "You cannot regenerate your last invoice. You can only regenerate invoices that were created in the current month." Regenerate invoice only works for an invoice from the current calendar month. For an older invoice, write to hello@teleporthq.io with the invoice number or the payment date.

I don't see the Last Invoice section It appears only for the workspace owner, on a workspace with a paid plan.

I never received an invoice email Check spam, and check which email address paid (see Before you start). Then use Regenerate invoice for this month's invoice, or write to hello@teleporthq.io for older ones.

What's on a TeleportHQ invoice#

• An invoice number that starts with THQ, for example THQ 000137.
• Your billing details from Billing Settings: name or company name, address, country and VAT code. Without them, the invoice shows your email address and the country of the card you paid with.
• The VAT included in the price, for a billing address in the EU, unless your company uses reverse charge. See Are prices shown with VAT?.
• Amounts in Romanian lei (RON) at the exchange rate of the invoice date, next to the amount you paid.

Good to know#

• Every paid charge gets its own invoice email, including AI token packs and editor seats billed on their own date. A charge of 0 (fully covered by credit or a discount) gets no invoice.
• Yearly plans also get a reminder email before they renew.
• Manage payment opens Stripe's billing page, which is for your card. The TeleportHQ invoice with your billing details is the one in your email.