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My payment failed: how do I update my card?

September 15, 2026
My payment failed: how do I update my card?

When a TeleportHQ renewal payment fails, your workspace keeps working for up to 21 days while the payment is retried. To fix it, click Update your payment method on the dashboard banner, or go to Workspace Settings → Billing and click Manage payment. Both open Stripe's secure billing page, where you add a new card. If the payment still fails after the retries, the subscription ends.

What you see when a TeleportHQ payment fails

  • A banner at the top of the dashboard (for the owner): "Your last payment didn't go through. Your workspace keeps working for another N days while we retry. Update your payment method to keep everything running."
  • Workspace Settings → General says: "The last payment failed; access ends in N days. Update your card under Billing."

How to update your card

  1. On the dashboard banner, click Update your payment method. Or:
    1. On the dashboard, next to your plan name at the top, click Manage. Workspace Settings opens.
    2. In the SETTINGS list on the left, click Billing.
    3. In the Subscription section, click Manage payment.
  2. Stripe's billing page opens in the same tab.
  3. Add your new card, or update the card details.
  4. Return to TeleportHQ. Stripe sends you back to the Billing tab.
The Subscription section of the TeleportHQ Billing tab with the renewal date and the Manage payment link highlighted

Check that it worked

When the retried payment goes through, the banner disappears. Workspace Settings → General shows "Renews on" and the next date again.

Troubleshooting

"Could not open billing page. Please try again." The Stripe page couldn't open for this workspace. Refresh and try again. If it keeps happening, write to hello@teleporthq.io.

I don't see Manage payment Manage payment appears only when the workspace has a subscription with a renewal or end date. You must also be the workspace owner: other members don't see the Billing tab.

My card is declined again Check with your bank that the card allows online and recurring payments. TeleportHQ accepts card payments only. See Which payment methods can I use?.

The 21 days passed If Stripe can't collect the payment, the subscription ends. TeleportHQ takes your sites offline, removes custom domains and archives your projects. Subscribe again to restore them. See What happens when my trial or subscription ends?.

Good to know

  • Everything keeps working during the retries, including publishing and editing.
  • The card on Stripe's page is for payments only. To change the name, address or VAT number on your invoices, use Billing Settings on the Billing tab instead. See How to add your company name and VAT number to invoices.
  • Changing your card without a failed payment works the same way: Billing → Manage payment.
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Which payment methods can I use? (cards, promo codes)

TeleportHQ subscriptions, add-ons and AI token packs are paid by card on Stripe's secure checkout page; PayPal and bank transfer aren't offered, and promotion codes can be entered on the checkout page.

How to see what you pay and when it renews

In TeleportHQ, the workspace owner opens Workspace Settings → Billing to see the plan, billing period and renewal date in Subscription, and every charge (plan, extra editor seats, add-ons), the total per month or year and any account credit in Cost Breakdown.

What happens when my trial or subscription ends?

When a TeleportHQ trial or paid subscription ends, the workspace is locked, published sites and custom domains are removed, all projects are archived and private projects become public; after a trial, archived projects are deleted about 30 days later, a workspace whose paid subscription ended keeps them, and subscribing again restores them so you can republish.

How to cancel (or resume) your subscription

To cancel a TeleportHQ subscription, open Workspace Settings → Plans, click Cancel subscription on your current plan card and confirm; you keep full access until the paid period ends, then sites go offline and projects are archived, and you can undo it before then with Continue Subscription.

Where do I find my invoices?

TeleportHQ emails a PDF invoice after every payment, including subscription renewals, editor seats, add-ons and AI token packs; there's no invoice list in the app, but the workspace owner can get a new copy of the latest invoice from this month in Workspace Settings → Billing → Regenerate invoice.