How to add your company name and VAT number to invoices

In TeleportHQ, the details printed on your invoices are set in Workspace Settings → Billing → Billing Settings, not on Stripe's billing page. Choose Individual or Company, fill in the name, address, country and, for a company, the VAT code, then click Save Changes. Your next invoices use the new details. To fix your latest invoice from this month, click Regenerate invoice.

Before you start#

• You must be the workspace owner. Only the owner sees the Billing tab.
• You can fill this in before subscribing, even on a trial, so your first invoice is right.
• Stripe's billing page (Manage payment) is only for your card. Changing an address there doesn't change your TeleportHQ invoice.

Steps#

1. Update Billing Settings#

1. In the left sidebar of the dashboard, point at your workspace under WORKSPACES and click the ⋯ at the end of its row.
2. Click Billing.
3. Scroll down to Billing Settings.
4. Choose Individual or Company.
5. In Name (or Company name), type the name for the invoice, for example Sweet Crumbs Bakery Ltd.
6. In Address, type your billing address, for example 12 Market Street, Dublin.
7. In Country, choose your country.
8. For a company, in Company no. / VAT code, type your VAT number, for example IE1234567T.
9. Click Save Changes. A message says "Billing details updated successfully".

Some fields appear only for some companies:

• Trade reg. appears only for companies in Romania, and is required there.
• Reverse VAT Charge: the checkbox "Check this if your company is eligible for Reverse VAT Charge" appears for companies in EU countries other than Romania. Tick it if your business accounts for VAT itself under the EU reverse-charge rule. See Are prices shown with VAT?.

2. Fix this month's invoice (optional)#

1. On the same Billing tab, find Last Invoice: "Regenerate your last invoice after updating the billing settings".
2. Click Regenerate invoice.

A message says "The invoice has been sent to your e-mail address." The new copy of your latest invoice from this month uses your updated details.

Check that it worked#

After Save Changes, the form keeps your values when you reload the tab. Your next invoice email shows the new name, address and VAT code.

Troubleshooting#

Save Changes stays greyed out A required field is empty, or nothing changed yet. Name (or Company name), Address and Country are always required. A company also needs Company no. / VAT code, and a Romanian company needs Trade reg. A name or company name needs at least 3 characters.

Regenerate invoice is greyed out: "You cannot regenerate your last invoice. You can only regenerate invoices that were created in the current month." Only an invoice from the current calendar month can be regenerated, and the workspace has none yet. For an older invoice, write to hello@teleporthq.io with the invoice number or payment date.

There's no Last Invoice section It appears only on a paid plan. On a trial there's nothing to regenerate yet.

"There was a problem loading your billing details." TeleportHQ shows this when Regenerate invoice fails. Refresh the page and try again.

Good to know#

• Details are per workspace. If you pay for several workspaces, update each one.
• If you never fill in Billing Settings, your invoices show your email address instead of a name, and the country of the card you paid with.
• The reverse-charge box doesn't change what you pay. The invoice then shows no VAT, because your business declares it. See Are prices shown with VAT, and why are they in USD or EUR?.
• Changing your card is different: use Manage payment. See My payment failed: how do I update my card?.