How to subscribe to Pro or Premium

In TeleportHQ, you subscribe a workspace from Workspace Settings → Plans: click Choose Pro or Choose Premium, pick a billing period and any add-ons, then pay with a card on the Stripe checkout page. When the payment is confirmed, the workspace switches to the new plan and a Thanks for upgrading! window appears.

Before you start#

• You must be the workspace owner. Other members don't see the Plans tab.
• Each workspace has its own plan. Open the workspace you want to subscribe.
• Compare the plans first if you're not sure which one you need. See What's the difference between Trial, Pro and Premium?. For prices, see the TeleportHQ pricing page.
• Add your company details first if you need them on your invoice. See How to add your company name and VAT number to invoices.
• Subscribing during your trial adds 25,000 extra AI tokens to your first month.

Steps#

1. Open the plan picker#

1. On the dashboard, next to your plan name at the top (for example Trial Plan), click Manage. Workspace Settings opens.
2. In the SETTINGS list on the left, click Plans.
3. Under Billing period, choose Yearly or Monthly. Yearly shows a Save N% badge.
4. On the Pro or Premium card, click Choose Pro or Choose Premium. The Upgrade workspace window opens.

You can also open the same window from the trial banner (Subscribe Now), from Workspace Settings → General (Choose a plan), or from the locked-workspace panel (Subscribe to restore access).

2. Choose your plan and extras#

1. Under Plan, check that Pro or Premium is selected. The card beside it lists what the plan includes. If your workspace has a web app, choose Premium, or keep Pro and add a Web App slot in the next step.

2. Under Billing period, choose Yearly or Monthly.
3. Under Add-ons, use the + and − buttons to set extra custom domains, extra languages or Web App slots. TeleportHQ fills them in with what the workspace already uses, for example a slot for a second web app. Set any you don't need back to 0. For example, click + once next to Extra languages for a site in English and German. See What add-ons can I buy?.
4. Check the Summary: the plan, the add-ons, the amount Due at checkout and what you pay every month or year after.
5. Click the orange button, for example Upgrade to Pro. You're taken to the Stripe checkout page.

3. Pay on Stripe#

1. On the Stripe checkout page, enter your card details and billing address.
2. If you have a promotion code, enter it on the checkout page.
3. Click the pay button. Stripe sends you back to your TeleportHQ dashboard.

Check that it worked#

Back on the dashboard, a message says "Confirming your subscription..." for a few seconds. Then the Thanks for upgrading! window appears ("You've successfully upgraded your workspace…"). Click Continue.

The badge next to your workspace name now shows PRO or PREMIUM. In Workspace Settings → Billing, the Subscription section shows "Your subscription renews on" and the date.

Troubleshooting#

"Your subscription is still being processed. If you completed payment, please refresh in a moment." Stripe hasn't confirmed the payment yet. Wait a minute, then refresh the page. Don't pay a second time.

I closed the Stripe page and nothing changed Leaving the checkout page cancels the purchase, and you return to the dashboard with no message. Nothing is charged. Start again from Plans.

The pay button is disabled, and an add-on says "Not available in your currency" That add-on has no price in your account's currency. Set it back to 0 to continue, and buy it later, or contact support at hello@teleporthq.io.

"Could not create workspace. Please try again." when you create a workspace without a plan Each account gets one trial, so a second free workspace isn't created. Choose Pro or Premium in the Set up new workspace window and pay for it instead.

Good to know#

• The plan renews automatically every month or year until you cancel it. See How to cancel (or resume) your subscription.
• Your editors are billed right after checkout. If the workspace already has editors besides the owner, the Summary lists them. Each extra editor is a paid seat, charged on its own invoice. See How do editor seats work?.
• Web apps on Pro: if the workspace has web apps and you choose Pro, the window warns that they go offline in 7 days unless you buy a slot or choose Premium.
• A new paid workspace: in the left sidebar, click New Workspace. The Set up new workspace window has the same plan picker, with a Workspace name field and a Start with Pro (or Start with Premium) button.
• Card only. See Which payment methods can I use?.
• Already on Pro? Use How to upgrade from Pro to Premium instead. It doesn't need a new checkout.
• Academic also appears under Plan. See What is the Academic plan?.