Which payment methods can I use? (cards, promo codes)
TeleportHQ takes payments by card only, through Stripe's secure checkout page. That applies to Pro and Premium subscriptions, add-ons and AI token packs. PayPal and bank transfer aren't offered. If you have a promotion code, you enter it on the Stripe checkout page before paying.
Payment methods TeleportHQ accepts
| Method | Accepted? |
|---|---|
| Credit and debit cards | Yes |
| PayPal | No |
| Bank transfer | No |
| Promotion codes | Yes, on the Stripe checkout page |
TeleportHQ never sees or stores your full card number. Stripe handles the payment.
Can I pay with a virtual card?
TeleportHQ doesn't block virtual or prepaid cards. Whether your card works depends on the card issuer and Stripe's checks. If a virtual card is declined, try a card issued directly by your bank.
How to use a promotion code
- Start a purchase, for example Choose Pro on the Plans tab. See How to subscribe to Pro or Premium.
- On the Stripe checkout page, click the field for a promotion code.
- Type your code, for example
SPRING20, and apply it. - Check the new total, then pay.
Promotion codes work on subscription and token pack checkouts. If you opened checkout from a link that already applies a discount, the checkout page shows that discount instead of the code field.
Where you choose a card
- When subscribing, buying add-ons or buying token packs: on the Stripe checkout page.
- When switching between monthly and yearly: if something is charged that day, the Switch plan window offers Card ending with your saved card, or New Card.
- To replace your saved card: in Workspace Settings → Billing, click Manage payment in the Subscription section. See My payment failed: how do I update my card?.
Good to know
- Prices are in US dollars or euros. See Are prices shown with VAT, and why are they in USD or EUR?.
- Editor seats and add-ons you add later are charged to the card saved on the workspace.
- Invoices are emailed after each payment. See Where do I find my invoices?.