Rules, payment and emails

Approval, times, opening hours, payment and the emails customers get.

Articles

What can I change in Booking Settings?

What can I change in Booking Settings?

In TeleportHQ, the gear titled Booking Settings at the top of the Bookings panel opens the Bookings Setup drawer, where you choose how new items are booked, whether you approve each booking, whether guests can book, whether a phone number is required and until when customers can cancel online, and open the settings for payment, invoices, booking times, opening hours, closed days, the booking page and the booking emails.

How to set opening hours, start times and closed days for bookings

How to set opening hours, start times and closed days for bookings

In TeleportHQ, open Booking Settings from the Bookings panel and use Booking Times for your timezone, how often start times are offered, how much notice you need, how far ahead customers can book and the check-in and check-out times, Opening Hours for the hours each weekday can be booked, and Closed Days to close dates for every item or for one item.

How to choose how customers pay for bookings (online, on arrival or their choice)

How to choose how customers pay for bookings (online, on arrival or their choice)

In TeleportHQ, add a payment provider such as Stripe or PayPal under Payment Providers in the Bookings panel, then open Booking Settings → Payment Settings and choose Online, when they book, When they arrive or Customers choose, and how many minutes a booking's time is held while the customer pays; bookings paid online can also get PDF invoices.

Which emails does Bookings send, and how do I set them up?

Which emails does Bookings send, and how do I set them up?

TeleportHQ Bookings emails your customers a confirmation, a request received, a request declined, a cancellation, a reminder and a new dates email, and emails you a booking alert for new bookings, online cancellations and payments that need you; all seven go through your own email sending service, which you set once under Email Delivery in Booking Settings → Customer Emails.