Answer, follow, report on and promote the bookings customers make.
In TeleportHQ, open Growth → Bookings in the editor's left sidebar to see the bookings customers make in tabs (Upcoming, Requests, Past, Cancelled, All), search and filter them, and click one to accept, decline, cancel, mark it attended or a no-show, refund its online payment or add a private note; the Calendar section shows every booking by date.
Every booking in TeleportHQ has one of nine statuses (Awaiting payment, Awaiting confirmation, Confirmed, Cancelled, Declined, Not paid in time, Completed, No-show and Needs attention); the first three hold the booked time, cancelling, declining or an unpaid hold give it back, and Needs attention means the customer paid after their time was taken.
In TeleportHQ, open Growth → Bookings → Reports & Exports to generate a PDF report of a month's or a date range's bookings (revenue, occupancy, cancellations, no-shows, busiest days and items, best customers) or to download every booking of the period as a CSV or JSON file; it works on Trial, Pro and Premium workspaces, with up to 20 reports a day.
Your published TeleportHQ booking site's admin panel has a BOOKINGS group where you list bookings by view (Upcoming, Arriving today, Waiting for your answer…), accept, decline, cancel or mark them, move a booking to other dates, add a booking for a phone or walk-in customer, and manage items, opening hours, closed dates and booking settings; refunds are made in the editor.
In TeleportHQ, ask the AI Assistant to set up and run your bookings (items, rules, opening hours, closed days, the booking page, and accepting, declining, cancelling or refunding a booking), use Tailor project to my business… to write up to 4 bookable items for your business, and use the Marketing Studio's Get more bookings and Promote a bookable item goals to promote them; each uses AI tokens.
When TeleportHQ Bookings doesn't work, the message tells you why: "Booking emails cannot go out" needs an email provider and sender in Customer Emails, "No free times on this day" comes from opening hours, notice, how far ahead, closed or blocked days, full capacity or a hidden item, payment warnings need a provider that takes bookings, and calendar sync errors need a public iCal address under 5 MB; this page lists each message with its fix and the limits.
