Orders

In TeleportHQ, open Growth → E-Commerce → Orders in the editor's left sidebar to see your store's sales figures, search and sort every order, and click one to ship, refund, cancel, mark as paid or change its status; your live site's admin panel lists them too.

Every TeleportHQ store order has two separate badges, an order status (Pending, Confirmed, Shipped, Delivered, Completed, Cancelled, Refunded) for what you still owe the customer and a payment status (Unpaid, Pending, Awaiting Confirmation, Paid, Partially Refunded, Refunded, Failed) for the money; each parcel also has a shipment status (Shipped, Delivered, Voided).

In TeleportHQ, open the order in Growth → E-Commerce → Orders, click Mark as Paid and confirm to record money you received outside online checkout, such as cash on delivery or a bank transfer; it doesn't charge the customer, email them or create an invoice.

In TeleportHQ, open the order in Growth → E-Commerce → Orders, click Ship items, choose what is in the parcel, the carrier and the tracking number, and click Ship; the customer is emailed the tracking details, and each parcel has a Packing slip PDF.

In TeleportHQ, open the order in Growth → E-Commerce → Orders and click Refund; refunds through Stripe, PayPal, Mollie, Razorpay, Square or Paddle send the money back automatically, refunds for cash, pickup or other payment methods are only recorded, and stores that sell gift cards can refund as store credit.

In TeleportHQ, open the order in Growth → E-Commerce → Orders, click Cancel Order, choose whether to refund the customer and put the items back in stock, then confirm; the customer gets one cancellation email, and a cancelled order can't be reopened.

TeleportHQ stores get a public Right of withdrawal page where customers ask to return products; you get an email, review each request in your live site's admin panel under Withdrawal Requests, and refund the order separately from Growth → E-Commerce → Orders in the editor.

In TeleportHQ, open one order's invoice from Growth → E-Commerce → Orders → order → Invoice → Open Invoice PDF, or download every invoice from a month or date range as a ZIP from the Orders page's Reports & Exports tab → Download invoices (Trial, Pro and Premium).

In TeleportHQ, open Growth → E-Commerce → Orders → Reports & Exports to generate a PDF sales report, download a period's invoices as a ZIP, or export orders or subscriptions as a CSV or JSON file; these tools work on Trial, Pro and Premium workspaces.

A TeleportHQ store emails customers through your project's email provider (SendGrid, Resend, Mailgun, Postmark or MailerSend); when no email goes out after you ship, refund, cancel or change an order, the message says why, most often "no email provider is connected to this store", and you fix it by connecting a provider with its API key and a sender address.